Terms and Conditions

LICENSE AGREEMENT FOR ARRAS VACATION RENTALS
This Short-Term License Agreement (the “Agreement”) is made by and between Arras Management, LLC (“Management Company”) and (“Guest”) as of the date last set forth on the signature page of this Agreement. For good and valuable consideration, the sufficiency of which is acknowledged, the parties hereby agree as follows:

7 Patton Avenue
Asheville, NC 28801
*The Arras Vacation Rentals are not associated with the Kimpton Hotel Arras.

USAGE RULES:
Guest agrees to abide by all the Usage Rules as stated herein at all times while at the property and shall cause all members of the Guest’s party and anyone else the Guest permits on the property to abide by the following rules at all times while on the property.

LOCATION DIRECTIONS:
Turn into our valet desk to unload, from Patton Ave. Patton Avenue is a ONE WAY street headed east and on the southside of the building. College Street is a ONE WAY street headed west located on the northside of the building. Valet parking is included for one (1) vehicle. Any additional vehicles can be self-parked at the AC Hotel across the street (10 Broadway Street, Asheville NC 28801) or any available parking garages in downtown Asheville. Parking charges will apply.

PARKING:
Valet parking is included for one (1) vehicle. Off-site self-parking is available at the AC Hotel across the Street at 10 Broadway Street, Asheville NC 28801. Parking charges apply.

CHECK IN PROCEDURES:
Before your usage begins you will receive an email that contains specific guest instructions for your specific condo unit.

CHECK-IN TIME IS AFTER 4 PM EST AND CHECKOUT IS 10 AM EST

CHECK OUT PROCEDURES:
Guest agrees to comply with the check-out procedures set out below:
1. Check Out time is 10:00 AM; We currently do not offer late check out;
2. Dispose of any perishable items in the kitchen or refrigerator;
3. Remove all trash from the residence;
4. Glass bottles can be left in the residences and will be disposed for you;
5. Place all soiled linens and towels in the shower;
6. Place dirty dishes in the dishwasher and run the dishwasher;
7. Return keys to the lockbox;
8. Notify management of any maintenance issues or broken items; and
9. Complete the License Agreement for Arras Residences on Ten with all requested information, including the Appendix 1, sign and date the last page and return to the Management Company as instructed by them.

DAMAGE/LOSS:
Any damage to or lost items will result in an additional fee or charges based on damage amount. This will be charged additionally to your credit card on file for this property. No additional charges will apply provided the following provisions are met.
• All trash has been deposited into the trash chute prior to departure. Trash can be deposited in the trash chutes located on your floor. Use the blue trash bags for recycling
• No one has smoked inside the Unit
• No damage is done to Unit or its contents, beyond normal wear and tear
• No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay
• All charges accrued during the stay are paid prior to departure
• No linens/towels are lost or damaged
• No pets have been in the house without prior permission and pet fee
• Any other cost incurred by Homeowner due to Guest’s stay
• 2 key fobs and slider key are returned to lockbox upon check out

SMOKING:
This is a NON-SMOKING Property. Smoking inside the home will result in an additional cleaning fee of $250.00 that will be charged to your credit card on file for the property.

OTHER:
To ensure your safety, please exercise caution while enjoying our balconies, refraining from leaning against and/or sitting on balcony railings. Please do not place items on railing or ledge. In the case of a medical emergency please dial 911 on your mobile telephone. There isno telephone in the residence. This property is wheelchair accessible.

NO DAILY HOUSEKEEPING SERVICE:
While linens and bath towels are included in the unit, daily maid service is not included in the cleaning fee indicated above.

ITEMS INCLUDED IN THE UNIT FOR YOUR CONVIENCE:
If you require any additional items for the luxury of home beyond what is listed below, please remember to bring them. The hotel is unable to provide any additional towels or linens during your stay.
• 1 set of linens - if your unit has a sofa bed(s) an additional linen set(s) is/are included and located in the closet
• 4 pillows on the bed; 2 additional pillows are in the closet
• 1 extra blanket - located in the closet • Iron and Ironing board
• Hair Dryer
• 4 body towels, 3 hand towels, 3 wash clothes, 1 bathmat
• 2 boxes of facial tissue, 3 rolls of toilet paper, 1 roll of paper towels
• Shampoo, conditioner, lotion, bar hand soap, cotton balls and swabs
• 2 trash bags, 2 recycling bags
• 2 tide pods, 2 dishwasher tablets, dish soap, finish dish rinse
• Coffee Maker and toaster

PETS:
If the Unit you will be using allows dogs and you in fact bring your dog, an additional pet fee of $150.00 will apply, maximum of 2 pets. The pet fee does not apply to service animals. Cats needs to be requested ahead of time. 

ACCESS:
Guest shall allow Homeowner or Arras Management access to the property for purposes of repair and inspection. Management Company shall exercise this right of access in a reasonable manner. STORM POLICY: No refunds will be given due to weather conditions.

STORM POLICY: 
No refunds will be given due to weather conditions.

CANCELLATIONS:
Cancellations or changes that result in a shortened stay may forfeit the full advance payment. Cancellations prior to fourteen (14) days of arrival will receive a full refund. Cancellations within 7 days of arrival will receive a fifty percent (50%) refund. A cancellation of less than seven (7) days of arrival will not receive a refund. Anearly departure does not warrant any refund of payment. Owner acknowledges that this contract is binding and provides full use of the property to the Guest for the period specified.

FALSIFIED RESERVATIONS:
Any reservation obtained under false pretense will be subject to forfeiture of advance payment, fees and/or any other fees, and the party will not be permitted to check in.

WRITTEN EXCEPTIONS:
Any exceptions to the above-mentioned policies must be approved in writing in advance.
If the premises appear dirty or damaged upon Check-in, Guest shall inform Management Company Immediately.

The unit is privately owned; the Homeowners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the Guest. By accepting this reservation, it is agreed that all Guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.
GUEST AGREES TO ALL THE TERMS OF THIS AGREEMENT AND
CHECK OUT PROCEDURES AS SET OUT HEREIN.
GUEST SIGNATURE
GUEST PRINTED NAME
DATE
Thank you for choosing Arras Vacation Rentals. We hope that you have a pleasant stay.