FREQUENTLY ASKED QUESTIONS

Below you will find answers to our most frequently asked questions about our vacation rentals and the Asheville area.
 

HOW DO YOU CHECK INTO YOUR CONDO UNIT?

You will receive a text message the evening prior to your arrival day with the access code to the lockbox located outside of the condo. Inside the lock box are 2 keys fobs and one key, the key fobs will access the elevators and open the door to the condo. The key is for usage of the slider window located in the condo. Upon check out, please return the key fobs to the lock box.
 

WHAT PARKING OPTIONS ARE AVAILABLE?

Valet parking is available at an additional $32/night. The valet deck is accessible off Patton Ave. You will have the choice of valet parking when you book your stay with us, or you can choose to self-park in the city. The closest parking garage is located at 16 Broadway Street, attached to the AC hotel. Self-parking in Asheville is always first-come, first-serve. Valet parking offers electric car charging, for those who are taking the step to reduce their carbon footprint; included Teslas. Please inform the valet company upon arrival of the need to charge your vehicle. There is an additional cost to use the charging station which ranges $10-$20.
 

HOW DOES THE CANCELLATION POLICY WORK?

>14 Days: Cancellations that are made more than fourteen (14) days prior to the check-in date are eligible for a full refund. 
14-7 Days: Cancellations that are made between fourteen (14) and seven (7) days ahead of the check-in date, are eligible for a fifty (50) percent refund. 
<7 Days: Cancellations that are made seven (7) days prior to the check-in date will forfeit payment - excluding taxes, parking, and cleaning fee. 
*Early departure does not warrant a refund of stay

If you have any additional questions regarding our cancellation policy, please call us at 828-210-8151.
 

DO YOU HAVE A FITNESS CENTER?

Yes! The fitness center is located on the third floor and features a host of state-of-the-art equipment to get your blood pumping.  For more information, please visit our amenity page or follow this link here: Peloton Bikes!
 

WHAT AMENITIES ARE INCLUDED WITH OUR STAY?

We are so glad you asked, we offer a wide variety of amenities for our guest to make them feel at home! Please visit our amenity page or follow this link here: Coffee, Linens and Towels - Oh My!
 

WHEN IS THE BEST TIME TO VISIT ASHEVILLE?

Any time of year of course! If you are planning your visit for a specific time of year, please check out our Weather page under the Neighborhood tab to see our recommended packing list for your time in the mountains. 

 

WHAT IS THERE TO DO IN ASHEVILLE?

There is certainly no shortage of fun things to do in Asheville! You can indulge in award-winning restaurants with cuisines from all over the world, hike the Blue Ridge Mountains and find your therapy in nature, or you can shop with all your hearts desire at the many shops downtown featuring local artisans. Check out all that Asheville has to offer under by viewing the Activities & Attraction page under the Neighborhood tab or follow this link here: Experience Asheville

DO YOU HAVE ANY RECOMMENDATIONS ON WHAT TO DO IN ASHEVILLE?

As Asheville locals, we most definitely do! Take a look at our monthly recommendations on the Area Map page under the Neighborhood tab or follow this link here: Our Monthly Favorites!
 

WHERE ARE THE CLOEST GROCERY STORES?

Just a short drive away off Merrimon Avenue is a Whole Foods (0.6 miles away), Trader Joe’s (0.6 miles away) and Harris Teeter (0.7 miles away). Additionally, Sparky's Bardega (0.1 miles away) and the French Broad Food Co-Op (0.3 miles away) are walkable from the Arras building, offering a host of healthy, organic food items. Arras Vacation Rentals has partnered with Tick Tock Concierge to take your stay to the next level. If you'd like to arrive with a fully stocked kitchen with your favorite beverages, snacks and favorite meals to cook, visit their website at ticktockconcierge.com if you feel like this is a service you'd like to indulge in. 
 

DO YOU HAVE ANY CONDOS THAT ARE HANDICAP ACCESSIBLE?

Yes, for any additional questions or specifications we ask that you email [email protected] or call us at 828-210-8151.